Terms of service

Custom Work & Final Sale Policy

Every ring from THE LOUIE BRAND is individually handcrafted, made to order, and designed around unique materials and personal details. Because each piece is one-of-a-kind, please review the following terms:

  • Agreement to Terms
    By completing your purchase, you confirm that you acknowledge and accept the terms outlined below. 

  • 48-Hour Cancellation Window
    Orders may be canceled within 48 hours of purchase for a full refund. After this grace period, materials are sourced and production begins. At that point, cancellations are no longer possible.

  • Final Sale
    After 48 hours, all orders are final sale and cannot be canceled, returned, or refunded for any reason.

  • Craftsmanship Guarantee
    Every ring comes with a 1-year warranty against defects in materials or craftsmanship, except for rings made with money shreds, resin, or wood (those materials are more delicate and must be handled with care).

  • Normal Variations
    Variations in color, texture, and finish are part of the handmade process and are not considered defects.

  • Sizing Responsibility
    Please be sure of your ring size before ordering. I will use the size listed on your invoice unless you request a change and I confirm it before I begin crafting.

  • Resize & Remake Policy

    • Resizing: $20–$40 plus shipping, depending on material and style.

    • Carbon fiber rings with worn exteriors: full rebuilds available for $175 (where applicable), including return shipping.

  • Communication
    I am a one-man shop and most of my time goes into making, not emailing. For urgent matters, please email louie@thelouiebrand.com or message me on Instagram for a faster response.

 

I can’t thank you enough for taking an interest in what I make. I know policies can feel off-putting at times, especially from small businesses like mine. But in today’s world, they’re a necessary part of keeping things running smoothly. Please know, though, they don’t define my relationship with you. What matters most is my promise - and my commitment to you is unwavering and will never change.

As you're well aware by now, I create every piece by hand - with intention, care, and heart — built to last, and built to carry meaning. Rest assured, I will always stand behind my craft. If something isn’t right, I’ll do everything I can, fairly and honestly, to make sure you feel good about owning a piece of my work.